Frequently Asked Questions

A few of the most commonly asked questions; If you cannot find the information you are looking for please feel free to contact us.

General Questions:

Do you have a physical store I can visit?

 

Yes we do! Our new showroom is open to the public at 103 – 2052 Boxwood Road. Please Note: Since we are primarily an online business we do not display everything we have available in the showroom, just a selection of our more popular products. However, everything in our catalogue is available for purchase and can be brought out from the warehouse upon request.

Do you offer product support?

 

Yes, if you have a question about a product please email us at support@bc-robotics.com or post the question on the product page.

Please Note: We do not offer telephone support. When diagnosing a problem we will typically send links to tutorials, videos, datasheets, photos, or other instructions that are not transmittable over telephone. When contacting support please include as much information as possible. If the part is defective please include photos of the part in question.

Do I need an account to place an order?

 

No, an account is not required to place an order. However, we do require a Name, Telephone Number, Email Address, and Shipping Address to process the purchase.

Can I place an order over the phone?

 

We prefer that all orders be placed through the online system but if you are having troubles placing an order please give us a call, we are happy to help.

Tel. 250-591-1540

Can I modify an existing order?

 

There is no guarantee that changes can be made to an order once it is placed but we will do our best to accommodate the situation. We ask that an email be sent immediately with the order number in the attention line to sales@bc-robotics.com .

I do not see what I am looking for, can I make a special request?

 

In many cases, Yes! Please contact sales@bc-robotics.com and let us know what you are looking for.

Do you offer any educational discounts?

 

Yes we do offer discounts to educational institutions! Please contact sales@bc-robotics.com for more information.

Billing & Payment Questions

Are your prices listed in Canadian Dollars?

 

Yes, all prices are listed in Canadian dollars. Canadian customers will be charged applicable taxes at the checkout.

What payment methods do you accept?

 

Online Orders:
At this time we accept all major Credit Cards, Visa Debit, PayPal, and Interac E-Transfers through our online store. Some payment methods are not available in all countries. Please visit our Terms Page for more information on the availability of payment methods for your country.

At Our Showroom:
If you decide to stop by our showroom we accept payment from all major Credit Cards, Visa Debit, and Cash. Please note we: We do cannot accept Interac through our payment system.

Can I use a Purchase Order?

 

Yes we do accept purchase orders from approved Net30 customers. For more information please contact sales@bc-robotics.com

Why was my credit card declined?

 

The most common reason for credit cards being declined is the billing address does not match what was provided to the bank. Other causes for the transaction to be declined by the bank can be the lack of funds. If this problems continues, you can try checking out with another form of payment or contact your credit card company.

Shipping Questions

When will my order ship?

 

We pride ourselves on shipping as quickly as possible. Canada Post orders placed before 4:00 PM Pacific Time will ship out the same day. UPS cutoffs are a little earlier; UPS Express orders need to be placed before 12:00PM Pacific time for same day shipping while UPS Standard orders will need to be in before 2:00 PM Pacific Time to go out that day. For more information please feel free to contact us .

Do you ship to my country?

 

We ship to just about anywhere! If you are located outside of North America please contact us in advance as there may be restrictions as to what products can be exported to your country under Canadian Law. More information on our shipping policy can be found on the Terms Page.

Can you ship on my account?

 

Please contact us prior to placing your order.

What happens if my package is lost or damaged?

 

If a package arrives damaged please photograph it immediately and check the contents. If any components appear to be damaged please email support@bc-robotics.com right away and include the photos.

Please Note: Not all shipping methods are insured. Light packet shipping does not include shipping or insurance and is used at the sole discretion of the buyer. BC Robotics will not be held responsible for lost or damage packages using this shipping method. For more information please read our Terms of Service.