Terms Of Service

The following information outlines the terms of service with BC Robotics Inc. website. You may also review our Privacy Policy, which outlines how we handle any personal information that you may provide us. By using BC Robotics Inc. services you acknowledge that you have accepted and will abide by these terms, whether or not you have read and understood them. If you have any questions about our terms of service, please email us.
 
All web pages on BC Robotics Inc. (Site) are owned and operated by BC Robotics Inc. and is under the Terms of Service described below (Terms). Please ensure you read our terms carefully before using the website. By using the Site, you agree to our Terms of Service and Privacy Policy.

 

Products and Content

All features, content, specifications, products and prices of products and services described on BC Robotics are subject to change at any time without notice. Weights, measurements and similar descriptions are approximate and are provided for convenience purposes only – if you need exact measurements, please contact our sales team. All photos are taken by our team and commercial use without written consent is prohibited. We make every effort to ensure products are depicted accurately, including the colors shown in photos; however, the actual color you see will depend on your computer system, and we cannot guarantee that your screen will display the color accurately.

User Conduct

You agree that all content you post or otherwise submit to the Site is your sole responsibility. BC Robotics does not control users content and cannot guarantee the accuracy, integrity or quality of the such content. By using the Site, you understand that you may see content that is offensive, objectionable or otherwise disagreeable. We ask that you do not use the Site in an unlawful manner or prohibited use. Please keep the Site clear of harassment, threats, abuse towards others or to intimidate any person. Posting of content should be kept clean with no profane, pornographic, religious, offensive, or infringes on the copy rights of another person.
 
Please note that any information, photographs, suggestions, ideas, concepts, techniques, or comments posted, uploaded or submitted to the Site are considered non-confidential and non-proprietary. By posting, uploading or submitting any content to the Site you are allowing BC Robotics to show any information (photographs, material, concepts, comments, techniques, questions) provided to other users on the Site. Any information, photographs, suggestions, ideas, concepts, techniques or comments may be used without having to ask for permission. We retain the right to remove any or all user content that includes any material we deem inappropriate or unacceptable.

Third Party Links

The Site may contain links to other websites that are not owned, operated or controlled by BC Robotics Inc. Any links provided by the Site are for your sole convenience and we have no control over these linked sites. We cannot guarantee that the information provided from third party links are accurate. If you do decide to check out any of the linked websites, you do so entirely at your own risk.

Disclaimers

Your safety is your own responsibility, including proper use of equipment and safety gear, whether you have adequate skill and experience. Please check your manuals for each power tool and equipment you choose to use for the safety and proper usage. BC Robotics disclaims all responsibility for any resulting damage, injury, or expense.

Revision to the Terms

Our Terms of Service may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the most current Terms of Service.

How to Place an Order

1. Click on your ‘Cart’
2. Review your order, select which method of shipping is preferred (please see our shipping methods), ‘proceed to checkout’
3. Enter in your Billing Details, Shipping Details, add any notes (ie. If you would like your order to be split ship for additional shipping charges)
4. Select which method of payment you prefer (Email Money Transfer – Canada Only), PayPal or Credit Card)
a. If you have selected Email Money Transfer, please send payment to payments@bc-robotics.com and use your invoice number preceded by ‘00’ as the password
b. If you have selected PayPal, please follow PayPal’s steps to complete your order
c. If you have selected Credit Card, please enter in your credit card number, expiry and CVC
5. Review our ‘Terms & Conditions’ and proceed to payment
6. We will take care of the rest.
NOTE: If you have a coupon – enter in the coupon code at the top of the page where it says ‘click here to enter your code’, then ‘apply coupon’

Phone Orders

We do not accept orders by phone. If you have a Purchase Order Number, please contact us to make special arrangements. The website is the fastest and easiest way to place orders and ensures the billing and mailing addresses are correct. If you are having troubles with the online system during checkout, please feel free to give us a call and let us know your situation so we may correct this.

Custom Order

You may custom order products from a variety of our suppliers (Adafruit, SparkFun, Pololu, etc) if you can not find them on our Site. Send us an email requesting your product (product number from the manufacturer is best). It may take up to 1 business day for a reply. All custom order items are pre-paid and are non-refundable once they have been placed.

Payments

We accept a variety of payment methods both online and in our showroom. All orders are charged in Canadian Currency. We do not accept COD orders.
 
Online Payments:

  • Credit Card: we accept all major credit cards (Visa, MasterCard, American Express, Discover) and Visa Debit cards. When checking out provide your ‘card number’, ‘expiry date’ and ‘card code’.
  • PayPal: Pay via PayPal; you can pay with your credit card even if you don’t have a PayPal account.
  • E-Transfer: Interac E-Transfers are only available to Canada customers placing an order over $20.00 CAD. Interact payments are to be sent to payments@bc-robotics.com. We ask that the password be the invoice number preceded by “00”. For example, if your order number is 10121, please set password to ‘0010121’.
  • Net30: Net30 accounts can also pay via Direct Deposit or Cheque (approved customers only).

In Showroom Payments:

  • Credit Card: we accept all major credit cards (Visa, MasterCard, American Express, Discover). These payments are processed through Square.
  • PayPal: Pay via PayPal; you can pay with your credit card even if you don’t have a PayPal account.
  • E-Transfer: Interac E-Transfers can take up to 60 minutes to process. Only available on orders valued at $20.00 CAD or greater.
  • Cash: Orders must be paid in Canadian Currency.

Availability of Products

We try our best to update our online stock quantities but cannot guarantee that the stock quantities are correct. Therefore, if your item is not the quantity listed in the store, we will hold your order and contact you via email for instructions on how you would like to proceed. If your item is on backorder, please see ‘Backorders / Out of Stock’ for further details.

Backorders / Out of Stock

If an item is on backorder, the product will be arriving in stock within a number of business days. Emails go out with the approximation of the arrival date. You have two options on your order:

  • Your order will be held until all items are available to ship as one.
  • Have your order split shipped for additional shipping charges. Please let us know in the ‘Order Notes’ section during checkout if you wish to you have your order split ship.

If an item is on pre-order, the product is available for ordering but has not reached our inventory. We do not provide any timeline to when this item will arrive as it depends on the manufacturer.

How to Change or Cancel an Order

If for some reason you need to change or cancel your order, please call or email us ASAP! If we receive your cancellation request before your order is processed, we may refund the total amount. Once orders have their shipping label printed, we cannot change the orders and will only be able to refund the item amount and not the shipping.

Shipping Policy

All orders ship from our BC Robotics Nanaimo, British Columbia, Canada location.
 
BC Robotics will ship just about anywhere in the world – in some rare cases, additional shipping charges may be applied for international shipments that greatly exceed standard shipping costs. Due to export regulations in Canada some products may not be able to ship to your country. When selecting your preferred shipping method, keep in mind, Couriers do not deliver to PO Boxes. If selected by mistake, your order will be placed on hold until a proper mailing address is provided.
 
When an order is placed, our system uses the ‘Shipping Address’ provided at the time of checkout. If you have paid by PayPal, our system does NOT use the address stored within your PayPal account. If you have entered an incorrect unit number, street number, postal code, etc – please email sales@bc-robotics.com immediately to ensure a correction is made before a shipping label is created. Once the shipping label is created, it cannot be changed. Orders placed before 4:00PM Pacific (7:00PM Eastern) time will be shipped same day; orders received after that time will be shipped the next business day. Please refer to out shipping chart for additional information. You will receive a shipment confirmation email with your tracking number (if applicable) once your package has been shipped.
 
In order for your package to ship same day, your order must meet the following criteria:

  • Order received before 4:00PM (Pacific Time) on a business day
  • All items are in-stock (no backorders)
  • Does not contain any lithium-ion batteries
  • Paid for in full

BC Robotics does not ship on weekends or Statutory holidays (New Year’s Day, Good Friday, Easter Monday, Victoria Day, Canada Day, British Columbia Day, Labour Day, Thanksgiving Day, Remembrance Day, Christmas Day, and Boxing Day).
 
The delivery times provided in our shipping chart are only approximations with no guarantee delivery dates and may be subject to delays due to customs, holidays, weather and other unforeseen events.
 
Please Note: Canada Post Oversized Lettermail, United States Light Packet, and International Light Packet do not include insurance or tracking numbers. Use of this service is at the sole discretion of the buyer and in the very rare event that a package is damaged or lost, BC Robotics will not be held liable for the lost or damaged package.
 

   Canada

Flat Rate Shipping
Light Packet
Standard
XpressPost

$5.95 (Canada Post Oversized Lettermail)
$11.95 (Canada Post Expedited)
$21.95 (Canada Post XpressPost)

2-10 Business Days
1-7 Business Days
1-3 Business Days

No Insurance, No Tracking
Tracking, Insured
Tracking, Insured

  • Items shipped using Light Packet are not insured or traceable. These are shipped at the purchasers risk.
  • A handful of our largest items are subject to an increased shipping cost. This charge is applied automatically at the cart.

   United States

Flat Rate Shipping Options
Light Packet
Standard
$9.95 (Canada Post Light Packet USA)
$15.95 (Canada Post USA Air Small Packet)
7-14 Business Days
5-14 Business Days
No Insurance, No Tracking
No Insurance, No Tracking
Variable Rate Shipping Options – Price dependant on destination.
Expedited
XpressPost
$22.95 to $25.95 (Canada Post Expedited USA)
$32.95 to $38.95 (Canada Post XpressPost USA)
4-7 Business Days
1-3 Business Days
Tracking, Insured
Tracking, Insured
  • Items shipped using Light Packet or Standard are not insured or traceable. These are shipped at the purchasers risk.
  • A handful of our largest items are subject to an increased shipping cost. This charge is applied automatically at the cart.

   Europe & UK

Flat Rate Shipping
Light Packet
Standard

$13.95 (Canada Post Int. Light Packet)
$24.95 (Canada Post Air Small Parcel)
7-14 Business Days
6-10 Business Days

No Insurance, No Tracking
No Insurance, No Tracking

Variable Rate Shipping Options – Price dependant on destination.
Tracked Packet
XpressPost
Where Service Available, Price Varies By Destination
Where Service Available, Price Varies By Destination
10 Business Days
4-7 Business Days
Tracking, Insured
Tracking, Insured
  • Items shipped using Light Packet or Standard are not insured or traceable. These are shipped at the purchasers risk.
  • A handful of our largest items are subject to an increased shipping cost. This charge is applied automatically at the cart.

   Other International Destinations

Flat Rate Shipping
Light Packet $13.95 (Canada Post Int. Light Packet) Up to 3 weeks No Insurance, No Tracking
Variable Rate Shipping Options – Price dependant on destination.
Standard
Air Parcel
XpressPost
Where Service Available, Price Varies By Destination
Where Service Available, Price Varies By Destination
Where Service Available, Price Varies By Destination
6-10 Business Days
6-10 Business Days
4-7 Business Days
No Insurance, No Tracking
Tracking, Insured
Tracking, Insured
  • Items shipped using Light Packet or Standard are not insured or traceable. These are shipped at the purchasers risk.
  • A handful of our largest items are subject to an increased shipping cost. This charge is applied automatically at the cart.

Courier Service

Courier On Account

For customers with FedEx, or Purolator shipping accounts: we do offer the ability to ship on your account. Please contact us to arrange this shipping option; a handling fee of $4.95 plus applicable taxes will be added to your order.

Local Pickup Service

Local Pickup

For our local customers we do offer the option to drop into our showroom in Nanaimo and pick up your order. An email is sent out when your order is ready for pickup; typically within an hour during normal business hours.
 
Our showroom hours are:
Monday – Thursday: 10:00AM – 5:30PM
Friday: 10:00AM – 5:00PM
Saturday: 10:00AM – 4:00PM
Closed: Sundays & Holidays

Duties and Taxes

All international import duty fees, taxes, brokerage fees and any other fees associated with customs incurred on an order are the sole responsibility of the buyer. BC Robotics is not responsible for any extra charges once the package has been shipped. If you do not pay the required duties and taxes on arrival in your country we cannot be held responsible for the order, nor can not issue a refund on your order or the shipping charges.
 
In the event the package is returned; shipping and any additional charges incurred to get back the package will be taken out of the cost of the order with the remaining amount being refunded back to the customer.
 
In some cases, the package may be destroyed – this will depend on each order and the destination country. BC Robotics will not issue a refund on items or shipping on destroyed packages. If you have any questions about your duty and taxes, please contact your local customs office.

Signature Requirements

Any Canada Post shipping method (except Canada Post – Light Packet) are shipped without signature required, if you require this option, please contact sales@bc-robotics.com before placing your order. Additional charges of $3.00 plus applicable taxes will be added to your invoice.

Package Arrived Damaged

Please email support@bc-robotics.com right away if your package arrives damaged. An RMA form will be emailed to you. Include a description of the damages, and pictures of the damaged items/packaging. This information is very helpful to BC Robotics for making any claims.

Returned Packages to Sender

If your package has not been received and for some reason has made its way back to BC Robotics, it could be because:
 
If packages have missing or incorrect shipping address information.
If you have submitted an incorrect shipping address, your package will likely be returned to BC Robotics. The package will be rerouted back to BC Robotics by the same shipping method. If the carrier (Canada Post/Courier) charges us to return the package, we will either deduct the amount from your refund if you decide to cancel, or add the cost to your revised shipping invoice.
 
If the label is damaged during transit.
If the label becomes damaged during transit, Canada Post will attempt to determine the destination. If they are unable to determine the destination the package will be returned to sender. We will get in touch with the purchaser and notify of reshipment.
 
If the package was refused at customs for any reasons or you refused to pay the custom charges.
If the purchaser refuses to pay the duty or taxes owing on international shipments, please refer to ‘Duty and Taxes’.
 
We hold a returned package for 30 days before we restock the items and process any applicable refund. If you believe your order is being returned, please contact us.

Warranty Policy

Note: If your package arrived damaged, please see ‘Package Arrived Damaged’.
 
Any products with a manufacturer warranty will be passed through to you for a period of thirty (30) days from the date of delivery. We will replace, repair or credit you for any confirmed defective products at our discretion. Please contact us before purchasing if you are unsure about the warranty of a product. It is the customer’s responsibility to pay for the shipping charges of the warranty product back to BC Robotics. We will cover the cost of shipping the replacement/repaired item back to the customer via Canada Post – Standard/Light Packet.

How to Claim a Warranty Item

If you think a part is defective, please contact support@bc-robotics.com and include the following information:
• Order number
• Description of the problem
 
Please note: the item cannot be modified, abused, incorrectly hooked up, or used for purposes outside the original scope of design.
 
If the item is found to be defective an RMA number will be issued along with instructions on how to return the item. Once the item arrives at BC Robotics it will be tested and we will respond within 5 business days. Please see our ‘warranty policy’ for additional information.

BC Robotics Return Policy

We are happy to accept the return of any unused and unopened items purchased within 14 days (within Canada) of the shipping date and 30 days for international orders.
 
Please do not ship a return without filing a return request with our sales team. If found acceptable to our terms, they will issue you a RMA confirmation code. Return shipping is the sole responsibility of the buyer. Please note that the original shipping costs cannot be refunded and all returns will be issued in the form of a store credit equal to the original purchase price. We highly recommend all returns are sent via a trackable shipping method. All returns must include accessories, documentation and the original packaging (if applicable). Keep in mind that returns may take up to 1 week to process, not including transit times.
 
All ‘on sale’ and custom ordered items are a final sale.
 
We do not accept returns of:
• Lithium Ion Polymer Batteries
• SD Cards
• 3D Printer Filament (if opened)
• Lithium Coin Cell Batteries
• Cables
• Kits

Privacy Policy

This Privacy Policy describes your privacy rights regarding your shopping with BC Robotics. Your privacy and protection of your personal information will be confidential and secure. All the information we collect to process your transactions will not be disclosed, except to execute your orders (i.e. providing your shipping address to Canada Post or courier company). BC Robotics Inc. will however, share customer information with government agencies if required by law. We will not sell any information to anyone or exchange information with third parties.

Customer Support / Technical Support

If you have any questions about a particular product or require technical support, please email support@bc-robotics.com or post a question on the catalog page of the specific part.
 
We do not offer telephone support or “in person” support at our showroom. We will typically send links to tutorials, videos, datasheets, photos, or other instructions that are not transmittable over telephone or effectively shared when in person to help answer a question.
 
While we do strive to provide great customer service; we will not design your project for you. We will provide information or links to tutorials on how to use the parts we sell but it is up to you to figure out how to implement those and achieve the results you desire.